Forum 3 – Public Sector Innovation

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14 JUN Thursday

9:15 am - 1:00 pm

Design is strategic problem solving and good investment.

With new technologies and shifting cultures, public sectors and business industries need to change the ways of thinking, collaborating and communicating with stakeholders and the public.

Facing complex challenges, a multidisciplinary approach to framing, analysing and solving problems is much needed.

Design is for all. The time has come for all to embrace design thinking, using a people-centred approach to read deep into user insights and to place the needs and aspirations of users and citizens ahead of the administrative needs.

Forum 3 looks at impactful cases and stories that use people-centred design approach for public sector innovations, such as public service design, smart city development, the making of creative economy and city vibe, cultural programming, health and care.

  • How might we infuse creativity into public sector?
  • What should be added to the toolkit for policy-makers, decision makers, civil servants, executives and professionals from non-profit and for-profit sectors as we envision and design for future cities?
  • Where are the new opportunities for collaboration across public, private, non-profit and academic sectors?
  • How can governments and businesses make the best of new technologies to respond to the shifting aspirations and needs?
  • How do we better communicate and collaborate in the digital era?


Guy Parsonage (Moderator), Partner, PwC Experience Centre (Hong Kong)

Sam Hannah-Rankin, Director for Public Sector Innovation, Department of Premier and Cabinet, Victorian State Government (Australia)

Procurement and Design – Challenges and Opportunities in Government
Procurement is a particular challenge for public sector innovation.

We know that a focus on probity and public values is critical to good procurement outcomes. However, new ways of working and more volatile environments mean that traditional linear procurement processes – specifying, going to market and building to requirements – can actually become obstacles to delivering public values.

This session will look at how we can start thinking about procurement differently:
– How can more collaborative models be used while still ensuring good practice?
– What new models can we use to improve procurement processes?
– How can we use design to improve the public values we create with our providers?


Patricia Lau, Deputy Commissioner for Efficiency, Efficiency Office, Innovation & Technology Bureau, HKSARG (Hong Kong)

Design Thinking – HKSAR’s Journey towards a People-Centric Government
In 2017 Policy Address, the Chief Executive of the HKSAR Government set out the direction that design thinking should be used as a tool to promote innovation and to tackle pressing problems facing Hong Kong and the government. Design thinking, which advocates interdisciplinary collaboration, should become a problem-solving capability and a new way of thinking for an innovative and people-centric government. Mrs Patricia Lau will share her experience of applying design thinking to public services with reference to the journey, some case examples and challenges.


Alexander Lau, Principal Design Lead, Innovation Lab, Transformation Office, Public Service Division, Prime Minister’s Office (Singapore)

Dr Edmund Lee (Moderator), Executive Director, Hong Kong Design Centre (Hong Kong)

Philippe Kern, CEO and Founder, KEA European Affairs (Belgium)

Creative Investment for a Liveable City
How to maintain cultural and creative initiatives in urban policies to stimulate and make the most of local creative skills for a more liveable city?

Philippe is the founder and managing director of KEA – Europe’s leading consultancy and research centre on culture and creative industries. KEA helps territories managing cultural and creative resources to deliver innovation.

KEA has an office in Shenzhen since 2012, contributing inter alia to Shenzhen’s committee on how to make Shenzhen Bay a more liveable place. In 2017, KEA brought b.creative – the global event for creative entrepreneurship – to Shanghai to exchange experiences on cultural and urban management. b.creative brings together a unique community of 2,500 creative entrepreneurs, incubators, hubs, networks and associations across 100 countries. Its experience in large-scale European projects, including Culture for Cities and Regions involving more than 150 cities across Europe, gives it a wealth of practical expertise on culture and creativity for urban development.


Kittiratana Pitipanich, Deputy Managing Director, Acting Managing Director, Thailand Creative & Design Center (Thailand)

Creative Economy & Creative District Vibe
As Thailand is moving towards new economic model, Creative Economy has been one of the key engines to boost country’s GDP. The direction is set to build an ecosystem for creative industry, culture sector and real sector to fuse and innovate. Thailand Creative & Design Center (TCDC) conducts a Creative District project at Charoenkrung as a model for sustainable creative ecology by using Co-Creation process and varied forms of prototyping.


Alison Friedman, Artistic Director, Performing Arts, West Kowloon Cultural District Authority (Hong Kong)

Between a Rock and a Hard Place: Carving Out Space for Creativity in Cities
During nearly two decades in China, Ms. Friedman worked closely with Chinese and international governments, non-profit and private organizations, as well as established and emerging independent performing artists across genres. She will draw on her experience as well as her current position at West Kowloon Cultural District to talk about how diverse cooperation and cross-pollination between artists, governments, and commercial sectors can transform cities from “cultural deserts” to enriching oases of innovation.


Ada Wong, Convenor, Good Lab; Convenor, Make A Difference (MaD) (Hong Kong)

Creativity for Good
Ada Wong will focus on initiatives that embrace “Creativity for Good”. In recent years, we are witnessing the gradual emergence of socially innovative creative + social + environmental mindsets among young creative practitioners, who see their parallel careers as social designers, upcycling designers and social architects. Their creative interventions and design thinking led co-created ideas have supported creative community building and enhancement of creative economy. Creativity for good innovations will be an important aspect of the creative sector in the coming decades.

Ada will highlight several cases and also discuss the creative education approaches needed to ensure that Hong Kong people have a more creative and civic mindset to enhance creativity for good.


K.K. Ling, SBS (Moderator), Director, Jockey Club Design Institute for Social Innovation, Hong Kong Polytechnic University (Hong Kong)

Rama Gheerawo, Director, The Helen Hamlyn Centre for Design, Royal College of Art (United Kingdom)

Humanising Healthcare
I am a designer and I want to invite you into my world. At the Helen Hamlyn Centre for Design, our definition of design is “the act of creating”, and we increasingly need work together to address the issues that exist within healthcare today.

I will talk about some of our latest projects looking at how multi-disciplinary teams of designers and clinicians have worked to solve some of the most pressing healthcare challenges today, from mental health and dementia, to healthcare moving from hospital to home.

Health is a fundamental part of a person’s life, and means different things to different people. To some, it may mean diagnosis, or a prescription, or medication. But to others, it may mean watching a sunset, holding a loved one, aA drink with a friend, or simply a smile from a stranger.

Design is about humanising healthcare, and this talk brings you into this world, the world of design.


Lekshmy Parameswaran, Co-Founder, The Care Lab by fuelfor (Spain)

Designing Care, From Birth to the End-of-Life
None of us wants to think about getting old. Why is that?
What are our perceptions of old age and the end of life?
Do we even dare to ask these questions?

Ageing populations are seen as a formidable challenge for most societies around the world. The economic, socio-cultural, clinical and ethical aspects are closely intertwined and complex. Our health and care systems cannot cope with the burden of this problem. Current solutions and systems are not systemic, sustainable or scaleable enough to meet the challenge.
We need to rethink our approach to the problem of ageing…

We believe that Design can contribute to a new strategy in 3 key ways:
– to build empathy
– to co-design with different people involved
– to articulate new possibilities through designed solutions and strategies

Lekshmy will share The Care Lab´s collaborative design approach to reframe and reimagine the experience of ageing in our societies, using implemented project examples from around the world to illustrate the impact and effectiveness of Design as a transformative practice.


Robert Wong, Project Development Director, Hong Kong Sheng Kung Hui Welfare Council Limited (Hong Kong)

Young Old Generation: Design for Their Own Health and Care
Can NGOs explore more possibilities in providing innovative social services besides the traditional ones?
Can a traditional care home for the elderly be renovated as a cozy and energetic home?
Can the leisure park in our neighbourhood be more playful and approachable?

We believe the answer to all the above questions asked by the general public should be “Yes!” but the more important issue is “How to achieve them?”

The continuous growth of the young old generation gives rise to a large group of relatively healthy, productive and creative elders in society. We believe that their talents could be well-leveraged to help themselves as well as the weaker old people through participatory design.

NGOs act as a connection between design professionals and the users through pioneer or pilot schemes of participatory design workshops to enhance the health and care services in various aspects, starting from small therapist tools for training to interior renovation projects of the elderly centres and improvement works in the neighbourhood, to large-scaled public events.

Multidisciplinary efforts encourage more people-oriented and warm-hearted design outcomes. Moreover, respect and recognition to elders would be highly promoted.

Programme is subject to change without prior notice.