特別工作坊 – An IDK Workshop on Design for Public Services （僅限獲邀人士）

地點：PwC Experience Centre – Catalyst Hub, Wanchai

Design thinking – a discipline that uses design-based techniques to tackle any type of organisational or business challenge – has been explored internationally as a tool for government looking to be more innovative in public service delivery.

The special workshop on Design for Public Services is presented by the Institute of Design Knowledge (IDK), a division of Hong Kong Design Centre.

In this workshop, you will:

  • Understand the principles and benefits of using design thinking to solve complex problems;
  • Explore local and Australian government case studies that have incorporated design thinking in their approaches;
  • Apply what we have learned to our own challenges

Prof. Eric Yim, Chairman of Hong Kong Design Centre, and Patricia Lau, Deputy Commissioner for Efficiency of the Efficiency Office will deliver opening remarks for the workshop, followed by a sharing by Dr. Edmund Lee, Executive Director of Hong Kong Design Centre, on cases and design development in Hong Kong.

Two leading facilitators, Chris Hara from PwC Australia and Guy Parsonage from PwC Hong Kong will provide a learning session and share their proprietary methodology, ‘The Difference’. During the sharing session, you will also get a chance to deep dive into the successful cases such as how they came up with a blueprint for the Hong Kong Smart City, and how they built a spatial data platform, etc.

論壇三： 公共創新設計

設計是解決問題的策略思維和良好的投資。

隨著科技的突破及文化的變遷，公共部門和各行各業都需要改變思維，以及與持扮者和公眾的合作和溝通方式。

面對複雜的挑戰，我們需要打破框架，透過多學科以探究、分析和解決問題。

設計大同，關乎每一個人。此時此刻，著重「以人為本」及「用者的洞見」的設計思維，更顯其重要性。設計思維可推動公眾參與，將用者和市民的需要和願景作為大前提，先於行政需要。

論壇3探討世界各地的一些「以人為本」的公共創新設計案例及經驗（如公共服務設計、智能城市發展、創意經濟、城市活力、文化藝術策劃、健康和康健服務等）。

  • 如何將創意注入公共部門？
  • 在設計和規劃未來的城市時，政策制定者、決策者、公務員、行政人員，以至非牟利及牟利界別的專業人員需要什麼錦囊妙計？
  • 公私營、非牟利和學術等界別有什麼新的協作機遇？
  • 政府和企業如何能善用新科技來應對不斷變化的期望和需求？
  • 處於數碼時代，我們如何能更好地溝通和協作？