特别工作坊 – An IDK Workshop on Design for Public Services （仅限获邀人士）

地点：PwC Experience Centre – Catalyst Hub, Wanchai

Design thinking – a discipline that uses design-based techniques to tackle any type of organisational or business challenge – has been explored internationally as a tool for government looking to be more innovative in public service delivery.

The special workshop on Design for Public Services is presented by the Institute of Design Knowledge (IDK), a division of Hong Kong Design Centre.

In this workshop, you will:

  • Understand the principles and benefits of using design thinking to solve complex problems;
  • Explore local and Australian government case studies that have incorporated design thinking in their approaches;
  • Apply what we have learned to our own challenges

Prof. Eric Yim, Chairman of Hong Kong Design Centre, and Patricia Lau, Deputy Commissioner for Efficiency of the Efficiency Office will deliver opening remarks for the workshop, followed by a sharing by Dr. Edmund Lee, Executive Director of Hong Kong Design Centre, on cases and design development in Hong Kong.

Two leading facilitators, Chris Hara from PwC Australia and Guy Parsonage from PwC Hong Kong will provide a learning session and share their proprietary methodology, ‘The Difference’. During the sharing session, you will also get a chance to deep dive into the successful cases such as how they came up with a blueprint for the Hong Kong Smart City, and how they built a spatial data platform, etc.

论坛三： 公共创新设计

设计是解决问题的策略思维和良好的投资。

随著科技的突破及文化的变迁，公共部门和各行各业都需要改变思维，以及与持扮者和公眾的合作和沟通方式。

面对复杂的挑战，我们需要打破框架，透过多学科以探究、分析和解决问题。

设计大同，关乎每一个人。此时此刻，著重「以人為本」及「用者的洞见」的设计思维，更显其重要性。设计思维可推动公眾参与，将用者和市民的需要和愿景作為大前提，先於行政需要。

论坛3探讨世界各地的一些「以人為本」的公共创新设计案例及经验（如公共服务设计、智能城市发展、创意经济、城市活力、文化艺术策划、健康和康健服务等）。

  • 如何将创意注入公共部门？
  • 在设计和规划未来的城市时，政策制定者、决策者、公务员、行政人员，以至非牟利及牟利界别的专业人员需要什麼锦囊妙计？
  • 公私营、非牟利和学术等界别有什麼新的协作机遇？
  • 政府和企业如何能善用新科技来应对不断变化的期望和需求？
  • 处於数码时代，我们如何能更好地沟通和协作？